The NCE Customer Service Department is sorry to
say that repair time for equipment and decoders is longer than we
wish. We are trying to get to the system checks and decoder replacements
as quickly as we can. Please be patient with us. - Larry
NCE
Corporation is committed to providing the best Customer Service that
it can.
We will try to use whatever brain cells that are left
to remedy your difficulties. It is always worth a call to the Warranty
Center before you send a product back to us. Many times we can talk
through the problem and straighten it out without the need to send
a product to us.
The phone lines are open from 9AM to 4PM Eastern
time.
Phone - 585-265-0230
Fax - 585-265-0234
Address
for Warranty Service
NCE Warranty Center
82 East Main St.
Webster, NY
14580
For all other communications
NCE Corporation
82 East Main
St.
Webster, NY 14580
Rates for Common Repairs (Add $2.00 US S&H
on items returned to Warranty Center).
No questions asked replacement
of an N or HO sized decoder - $10.00 each
No questions asked replacement
of a 4 Amp decoder - $25.00 each
No questions asked replacement of
an 8 Amp decoder - $35.00 each
Repair of broken LCD glass on
Pro Cab or Power Cab - $25.00
PB105 Booster board replacement/repair
due to over voltage (>18 Volts) input
or DC voltage fed back in to the booster output - $60.00
Power Cab
replacement/repair due to over voltage or prolonged shorts to the
system - $30.00
Warranty Repair Notice
When returning a product
for warranty repair or replacement be sure to include your name, address,
phone number and a brief note describing the problem along with the
product.
This D408 decoder was subjected to mis-wiring of
a function. With a 10 Amp system, there's a lot of power that
can be sent through the decoder. This one had a burn hole all
the way through the pc board! Check your wiring OFTEN!
