Customer Service
NCE Corporation is committed to providing the best Customer Service that it can.
 
We will try to use whatever brain cells that are left to remedy your difficulties. It is always worth a call to the Warranty Center before you send a product back to us. Many times we can talk through the problem and straighten it out without the need to send a product to us.
 
The phone lines are open from 9AM to 4PM Eastern time.
 
Phone - 585-671-0370
Fax - 585-671-9337
 
Email - support@ncecorporation.com
 
Address for Warranty Service
NCE Warranty Center
899 Ridge Road
Webster, NY 14580
 
For all other communications
NCE Corporation
899 Ridge Road
Webster, NY 14580
 
Rates for Common Repairs (Add $2.00 US S&H on items returned to Warranty Center).
No questions asked replacement of an N or HO sized decoder - $10.00 each
No questions asked replacement of a 4 Amp decoder - $25.00 each
No questions asked replacement of an 8 Amp decoder - $35.00 each
 
Repair of broken LCD glass on Pro Cab - $25.00
PB105 Booster board replacement/repair due to over voltage (>18 Volts) input
          or DC voltage fed back in to the booster output - $60.00
 
Warranty Repair Notice
When returning a product for warranty repair or replacement be sure to include your name, address, phone number and a brief note describing the problem along with the product.
 
Let's talk about PACKAGING YOUR RETURN
At times we have received decoders sent to us for repair, replacement, or evaluation in #10 or even #5 envelopes. This can end up with a decoder that looks like this one -
Special Offer!
Send in any manufacturer's HO or N Scale damaged decoder with $10.00 plus $2.00S&H and we will replace the decoder with one of NCE's finest replacements!
Special Offer! Send in any manufacturer's HO or N Scale damaged decoder with $10.00 plus $2.00S&H and we will replace the decoder with one of NCE's finest replacements!
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Make sure you package the items you're sending back in a box with enough padding to protect a fine electronic product. In the case of decoders, at least use a padded envelope.
NCE's Frequent Flamer's Corner
This D408 decoder was subjected to mis-wiring of a function. With a 10 Amp system, there's a lot of power that can be sent through the decoder. This one had a burn hole all the way through the pc board! Check your wiring OFTEN!
Webster Volunteer Fire Department is on call for any needed emergency.
NCE Ends System One Support
Unfortunately, NCE is suspending support for the Wangrow System One products. Parts used in these systems, boosters and cabs are no longer available and we are out of parts that we had on hand.