Due to part shortages, the wait time for Mobile and Accessory decoder services is 90+ days.
NCE does not have a package notification or tracking system. Please check your tracking information with the carrier to confirm that your package arrived at NCE. We are shipping back the completed command station and cab repairs received on 4-4.
Customers in Australia must purchase NCE products from our registered AU agent MRRC https://mrrc.com.au/
Contact NCE
For product questions, pricing information, and troubleshooting help please try Information Station for your answer first before calling.
To register a system click here.
NCE is a small self-contained U.S. company with a total of 10 employees. We do not have electronic systems for repair tracking. We have one repair technician and one support person. We ask for your patience when sending and receiving packages from NCE. You will get an email with tracking when it is done or a phone call or email payment is needed. Thank You for your understanding and continued support of NCE.
NCE Corporation
82 East Main Street - Suite 1
Webster NY 14580
Hours: 9am to 4pm M-F Excluding All Holidays
585-265-0230 Technical Support
585-265-0231 Dealer only Line
585-265-0234 Fax line