Attention UK Retail End Users: NCE can no longer send or receive ANY items from the UK. This includes new product sales direct from NCE and sending items in for repair. To find a UK dealer who can help you with NCE sales and service go here: https://www.ncedcc.com/dealer-list
Note: NCE will not be held responsible for delayed or lost packages.
Please use your carrier's online tracking system to verify that your package arrived.
You do not need to call us for an RMA number. No RMA is needed for repairs or upgrades.
Please put your first and last name LEGIBLY on the outside of the package.
Include your contact info (email and phone number) inside the box.
Include a detailed description of the problem inside the box.
If payment is needed, we will contact you before work is done to make payment arrangements. We do not take credit cards directly. We use PayPal for credit card processing and electronic payments. We also take checks by mail.
Please note that NCE does NOT have an electronic notification system. You will NOT be notified when we have received your package. Do not contact us for this, please contact the shipping company for that information.
The service department will call you if we need payment information. If you did not receive a call from us that means your item was repaired at no charge.
NCE is a small company and as such we do not have automated package tracking or RMA systems. There is no need to call, or email us before sending something in for repair.
You will not be notified when your package arrives at our facility. Please use your carriers tracking system to verify your package arrived at NCE.
Attn: Service Department
82 East Main Street
Webster, NY. 14580