Due to part shortages, the wait time for Mobile and Accessory decoder services is 90+ days.
NCE does not have a package notification or tracking system. Please check your tracking information with the carrier to confirm that your package arrived at NCE. We are shipping back the completed command station and cab repairs received on 4-4.
Customers in Australia must purchase NCE products from our registered AU agent MRRC https://mrrc.com.au/
Note: NCE will not be held responsible for delayed or lost packages.
Please use your carrier's online tracking system to verify that your package arrived.
No RMA is needed for repairs
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Please type your first and last name LEGIBLY on the outside of the package.
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Include your contact info (email and phone number) inside the box.
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Include a detailed description of the problem inside the box.
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If payment is needed, we will contact you before work is done to make payment arrangements. We do not take credit cards directly. We use PayPal for credit card processing and electronic payments. We also take checks by mail.
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Please note that NCE does NOT have an electronic notification system. You will NOT be notified when we have received your package. Do not contact us for this, please contact the shipping company for that information.
The service department will call you if we need payment information. If you did not receive a call from us that means your item was repaired at no charge.
NCE is a small company and as such we do not have automated package tracking or RMA systems. There is no need to call, or email us before sending something in for repair.
You will not be notified when your package arrives at our facility. Please use your carriers tracking system to verify your package arrived at NCE.
Send to:
NCE Corporation
Attn: Service Department
82 East Main Street - Suite 1
Webster, NY. 14580