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Due to part shortages, the wait time for Mobile and Accessory decoder services is 90+ days.
NCE does not have a package notification or tracking system. Please check your tracking information with the carrier to confirm that your package arrived at NCE. We are shipping back the completed command station and cab repairs received on 4-4.
Customers in Australia must purchase NCE products from our registered AU agent MRRC https://mrrc.com.au/
System Warranty Registration
Only DCC Systems need warranty registration. Use this form for the Power Cab, DCC Twin, SB5, PH-Pro, CS02 and PH10.
All other products do not require a registration with NCE.
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