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Due to part shortages, the wait time for Mobile and Accessory decoder services is 90+ days.
NCE does not have a package notification or tracking system. Please check your tracking information with the carrier to confirm that your package arrived at NCE. We are shipping back the completed command station and cab repairs received on 6-27.
Customers in Australia must purchase NCE products from our registered AU agent MRRC https://mrrc.com.au/
NCE primarily sells to qualified dealers and distributors. We do not normally keep items for retail sale in stock Click here to see the dealer listings.
If you have no local dealer available, here is a list of Internet Retailers that should be able to assist you.
Shipping Rates are as follows:
Canada: $20 for the first pound, $10 per pound after.
All other Countries: $25 for the first pound, $15 per pound after
International Postal regulations require that items over 2 pounds must ship priority mail
Domestic Postal regulations require that items over 1 pound must ship priority mail.